If you haven't been fortunate enough to be a customer of Street Tech Auto, I can see why you could believe that some of their reviews are fake. I was a little skeptical at first as well, but when I saw they acknowledged every bad review either apologizing for a bad experience and offering to find a way to make it up to them; or calling people out on what I'd call BS. I thought if someone cares about their business that much, I'd be willing to give them a shot. When I called to make an appointment for a diagnostic, I advised of all the work I've had done already and how my mechanic suggested I get a second opinion because he was stumped. They gave me a discount before I even walked through the door because he said, "I feel bad charging you so much after you've already spent so much on your car." None of that work was done in their shop, and they still gave a discount. The only bad thing I can say about Street Tech Auto is their hours. They're only open when I'm at work, but you'll run into that with just about any business. I'm off early on Fridays, so I took my car in on a Friday afternoon, and they couldn't feel what I was feeling in the car. However, they refused to give up. They kept my ticket open, and I took my car back in a week later. This time they asked for permission to take it on the freeway (where the issue always happened), and they felt the vibration. After a bunch of work and logical thinking, they still had no idea what could be causing the vibration. I went on a business trip the next week, and I left my car with them for a few days. At this point, I still had not paid them a dime. I had just bought a full new set of wheels and tires in August, but Corey was convinced that there was something wrong with the tires. I had already had one tire replaced within 2 days of getting them due to a factory defect. He admitted that the likelihood of another tire having an issue was unlikely, but he decided to take my car to the tire company himself while I was out of town. They confirmed that there was another issue with the tire, and Corey left it up to me to decide what I wanted to do. He suggested I upgrade my tires, which I agreed to do. I went to this very popular, customer-service driven tire company myself and told them I wanted to upgrade all of my tires. They did the test themselves, confirmed that one tire had an issue and tried to send me on my way. I told them again that I wanted to replace ALL my tires, but they would only replace the one defected tire. They said that there being another factory defect on a set of tires was too unlikely (even though 2 have had to be replaced at this point), and refused to do anything until I took it back on the freeway and confirmed the vibration was still there. This tire company sent me back on the freeway after I told them I did not feel safe in my car, and I was willing to pay more money to upgrade my tires. So I took it on the freeway, and I immediately came back because the vibration was still there, and I spoke with a manager. The manager ended up upgrading my tires for free due to the multiple bad experiences I've had at their store. If Street Tech Auto hadn't gone above and beyond what you would expect from a car shop, my car still would not be fixed. I would have let this tire company tell me that something was wrong with my car because it couldn't possibly be my brand new tires. I encourage everyone I know to go to Street Tech Auto, even if it means to go out of their way. They treated me with respect before I even walked through their door. They believed me and did not give up when I said I feel a vibration when I drive, and I don't feel safe driving my car. I can't thank them enough.